FAQ

Vanliga frågor och svar

Q: Hur lång tid tar det att få min order levererad?

A: Vi strävar efter att leverera din order snabbt. Normalt tar det 2-5 arbetsdagar för leverans inom Sverige, men leveranstiden kan variera beroende på din plats och produktens tillgänglighet.

Q: Vilka betalningsmetoder accepterar ni i er webbutik?

A: Vi accepterar flera betalningsmetoder, inklusive kreditkort, banköverföring och PayPal. Välj det som passar dig bäst vid utcheckningen.

Q: Kan jag returnera en produkt om den inte tillfredsställer?

Q: Ja, vi har en returpolicy för din kundnöjdhet. Om du inte är nöjd med en produkt kan du returnera den inom 30 dagar från mottagandet. Kontakta kundtjänst för mer information om returprocessen.

Q: Har era produkter någon garanti?

Q: Ja, vi erbjuder garanti på alla våra produkter. Varje produkt har en specifik garantiperiod som anges i beskrivningen. Om problem uppstår inom garantiperioden, kontakta vår kundtjänst för hjälp.

Q: What ingredients are used in Divine Elixir Natural Lubricant?
A: Divine Elixir Natural Lubricant is made with a blend of high-quality, natural ingredients designed to provide a luxurious and safe experience. Our formula includes organic oils, plant extracts, and natural preservatives, ensuring a product free from harmful chemicals and synthetic additives.

Q: Is Divine Elixir safe to use with condoms and sex toys?
A: Yes, Divine Elixir is compatible with most condoms and sex toys. However, we recommend checking the product details to confirm compatibility, especially if you are using latex or silicone-based items.

Q: How should I use Divine Elixir Natural Lubricant?
A: To use Divine Elixir, apply a small amount to the desired area and gently massage in. Reapply as needed to maintain the desired level of lubrication. The lubricant can be used for both intimate moments and to enhance massage experiences.

Q: Are there any potential allergens in Divine Elixir?
A: Our formula is crafted to be gentle and non-irritating. However, we advise reviewing the ingredient list to ensure you are not allergic to any components. If you have sensitive skin or a history of allergic reactions, perform a patch test before full application.

Q: How long does Divine Elixir last?
A: Divine Elixir is long-lasting and provides excellent lubrication without the need for frequent reapplication. The duration can vary depending on the activity and amount used, but most users find it maintains its effectiveness throughout their intimate moments.

Q: How should I store Divine Elixir Natural Lubricant?
A: Store Divine Elixir in a cool, dry place, away from direct sunlight and extreme temperatures. Ensure the cap is tightly closed after each use to maintain the product’s integrity and prolong its shelf life.

Q: Is Divine Elixir suitable for sensitive skin?
A: Yes, Divine Elixir is formulated to be gentle and is suitable for sensitive skin. It is free from harsh chemicals and artificial fragrances. If you have any concerns, we recommend performing a patch test before full use.

Q: Can Divine Elixir be used for all types of intimacy?
A: Absolutely! Divine Elixir is versatile and can be used for various intimate activities, including intercourse, foreplay, and massage. Its silky, smooth texture enhances any intimate experience.

Q: Is Divine Elixir eco-friendly?
A: Yes, we are committed to sustainability. Divine Elixir is made with natural ingredients and eco-friendly practices, ensuring a product that is both luxurious and environmentally conscious.

Q: What makes Divine Elixir different from other lubricants?
A: Divine Elixir stands out due to its luxurious feel, natural ingredients, and long-lasting performance. Our commitment to quality and customer satisfaction ensures a superior product that enhances intimacy and provides a smooth, comfortable experience.

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund, provided the product is unused and in its original packaging. Please contact our customer service team to initiate a return.

Q: How do I return an item?
A: To return an item, please contact our customer service team to request a return authorization. Once you have received the authorization, you can send the product back to us using the provided instructions.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5-7 business days after we receive your returned item. The credit will be applied to your original method of payment, and you will be notified via email once the refund has been issued.

Q: Can I exchange an item?
A: Yes, exchanges are possible if you received a damaged or defective product. Please contact our customer service team to arrange an exchange.

Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement to be sent to you as soon as possible.

Contact our Customer Service

At Naughty Naturals, our customer service team is here to assist you with any questions or concerns you may have. You can reach us via email info@naughtynaturals.org.
Our friendly and dedicated support team is committed to providing excellent assistance and resolving any issues promptly. Don’t hesitate to contact us; we’re here to ensure you have a luxurious and satisfying experience with our products!

Costumer Service Policies

Our customer service policies at Naughty Naturals are designed with your satisfaction in mind.

  • Response Times: We aim to respond to all inquiries within 24 hours during business days.
  • Support Channels: You can contact us via email for prompt and efficient assistance.
  • Hours of Operation: Our customer service team is available Monday to Friday, from 10 AM to 13 PM,  UTC+1 (Daylight saving time/CEST UTC+2)
  • Commitment to Satisfaction: We are dedicated to resolving any issues you may have and ensuring you have a luxurious and satisfying experience with our products.
  • Guarantees: We promise to provide excellent support and address any concerns promptly. Your satisfaction is our top priority, and we stand by our products with a commitment to quality and service.